Testimonials

I had been reading your emails coming through for a long time, but never made the leap into actually replying even though you were speaking my language and talking about my experience (it’s a lonely place at the top and only other business owners can know how it feels). I finally got some balls and sent through the reply. The biggest changed have been to me, I never stay awake thinking about work, cash flow is stronger than it has ever been and car count is consistently high (flat out busy for last 6 months plus and while competitors are hanging around cleaning there shops). I’m now looking for another tech and some assistance in the office due to how busy we are (and you have strategies for that too). I feel happy and contented sometimes about how we are going and then I get a kick in the arse and get motivated to keep striving for bigger and better things. Best thing I ever did!

I now have a new lease on life!
I am making more money!
I am making more profit!
I now have clearer vision on the team I want to build!

 

You are a credit to the industry and if I had one regret it’s that, I waited too long to make contact with you!

Thanks Mate…

I loved the head torque newsletter and the No Bulldust information that you provided. I have been working with you to develop and grow my business and I can say that very rarely do you find a guy that always has a positive to any negative you can throw at him and his ideas work.

As I write this we about to launch a marketing program designed by you to supercharge and relaunch my automotive repair business, which I am so excited about. You have giving so much clarity on so many different parts of the business, The effect that you and your has had on me personally has been remarkable, I have a new lease on life and I am loving going to work again, not to mention the flow on effect it has with the staff and the bottom line.

Mark you are unique individual who has a genuine hand on approach and you articulate those ideas in an easy to understand manner. Your ‘idea bag’ is full of positive strategies that would suit any business. To date you have been able to effectively manage and help in all areas all of my business; my only regret is I didn’t meet you 20 years ago!”

And the results have been huge! Mark told me recently he realised that us business owners need with help in all areas and not just in marketing which most of us now agree with. On our weekly meeting I cannot think of one area that we haven’t discussed. Whether that be staff, lead generation, lead conversion or growing the business as a whole. Since working with you I feel much more at peace and I said this a while ago, but it is nice having you in my corner especially with some of the major projects at hand right now.

You might also remember back when I was over worked, a little tired… when I was looking for a key person to take over our service advisor role and as hard as it is sometimes, to get great people. You got me to think and act differently about the whole process and we got a ripper person. What I like about you Mark is you truly know business and our industry. You have lived it through hard times and turned it around to good times.

I sent you this to say thank you… and hopefully anyone who needs help, anyone who might read this will actually take action to contact you and not wait quite as long as I did – yes I waited too long. I would highly recommend anyone in the trade to utilise Mark’s services – you can’t afford not to!

Scott Bascombe, Bascombe AutoAg, South Australia, Farm machinery Dealership and mechanical repairs to cars, trucks, buses and earth moving equipment.”

And I don’t mean the type of business that appears to be great, or one that rides the wave of natural “busyness”, or one that provides “great service”. I mean the type of business that we all dreamt about when we first started out.
One that ticks all of our boxes. One that “runs itself”, while the owners reap the profits & live the lifestyle they want. Like many, I thought this would be an achievable target.
How wrong I was.

After many years of trying to achieve the dream, the only thing I achieved was extra-long working weeks, less money than ever before, less family time & less self-worth. Then I met you and boy, did my world change. We started having conversations about lead generation, being customer centric, herd building, customer retention, referral systems, newsletters, niche Domination, marketing strategies, staff management, marketing offers, cash flow, goal setting – and these are just to name a few. Only then did it become so evident of what was missing in my business.

I needed a real strategy. I needed systems. I needed to learn about business. I needed a mentor. I needed someone that has walked the walk, felt the pain and worked out how to reverse the cycle that consumes most small businesses. And so the process began. Step by step we started fixing the challenges. How different my business looks today through your knowledge & patience.

Let me paint the picture of what has now been achieved. We now have a marketing plan, marketing offers, a lead generation system, a newsletter, lead generation strategies, customer retention strategies, a cash flow & debt collection system, staff management & bonus structures, and above all I am learning the art of true business mastery that eludes so many of us. It’s hard to get a full grip of what you have in that filing cabinet between your ears, but having you in my corner is peace of mind. When I need a dose of “straight shooting reality” I get it right when I need it. Recently I asked you, “if I went to Harvard, is this what I would learn?” The answer I got from you was probably not… well not this stuff. And I smiled to myself.

The funny thing is, when I first got referred to you by Jarrod Prout, I thought you were just “the marketing guy” I found that not to be the case, although I had heard snippets about you and the business you sold on the seminar circuit. But I had no idea the depth of what I would learn. I get so much out of being in the Wolf Pack with the rest of the guys, it is priceless, as I shared last week, one idea shared enable me to get twenty thousand dollars in cash from a supplier. They are all like-minded business people wanting to succeed and all want to see me succeed. What a great “pack” they are! I was wondering today, could I have ever achieved this on my own? I think not. Never. I have simply never been taught what you are now teaching me. As I said to you the other day I am very excited for the new year, and am looking forward to 2017.

As Florence would say, no one’s going to thank you for all your work when you are dead! I sometimes felt I was like a fire fighter, just running around putting out spot fires! After all those years of running a business we develop many ways of doing things that we thought was right, not taught, just made up, as we went along. Our business was doing well but, and this was the big but. How could we change things, so we could have a life as well as a business?

Then I found you Mark. We had been receiving your ideas for a while in the mail, As usual with these things, you read it, put it aside and get that busy it gets lost in the to do pile! I rang you Mark and we had a long conversation. It was like lifting a huge weight off my shoulders.

Finally, someone who understands the frustrations I was going through and had solutions. We have been working with you for almost a year now, and while some changes don’t happen overnight and it’s easy to get impatient with progress not happening fast enough, we have put into place new systems for every day running of the business. Productivity improvements are what we are currently working on and systems to free us from the day to day running of the business, so we can have more time off. We look forward to our weekly phone conferences they are a great way to be guided with the changes taking place. Mark you often tells you how it is, the professor of reality, not maybe want you want to hear, but in a matter of fact way to keep you on track to grow a great business, not just a good business and a life style we know we deserve.

I would highly recommend anyone in business at least try Marks No Bulldust way, what have you got to lose!

Rex and I decided to utilise your knowledge and experience starting this year and it seems we found what we had been missing all along.
You have an innate ability when it comes to running an automotive business, a wealth of knowledge and experience.
Implementing your ideas and strategies has not only given us the extra edge on other businesses around us but has also given us the much needed stability and the courage to make decisions we once would not have made. Mark, you are a source of encouragement, support and you are so easy and enjoyable to work with. You constantly help us put our minds at ease on several occasions when we needed it and you even supplied us with the tools needed to implement any business decisions made.
Besides all of the above noted, you have also given us a swift kick up the backside when needed, you hold us accountable, help us to see that taking risks in business is not always a negative and you also provide gentle nudges that have proven to be nothing but beneficial to us here at Auto Service Plus.
Business is fantastic for us and Rex and I are excited to see what else we can utilise and learn.
You helped us understand that we all deserve to have a great business, one that provides for a great life.
Thank you

You set the tone for success, encourage and demand results with realistic timelines on achieving the results. Everyone should have mentor like you to continually challenge and question the when, why and how we conduct your business.
We are up by 40.60% from the previous year because you could see the choke points and the genius within the business and its early days, but this year is looking to be another great year for us. Thanks mate it’s really nice to someone on the outside looking in, you are an asset to our business, and we wouldn’t have achieved the great results without your knowledge and guidance over the last twelve months.

You then have nothing sellable, nothing that can support you, and at best, you retire one day with little for your life effort, at worst you will rely on the Govt to support you.

Upon engaging in your support of Mark Selbst, we have learned so much and made so many fine tweaks to business that the amazing outcomes have not just been effective, but really surprising. The small effort required to make these changes feels subtle but the outcome far outweighs the effort required to initiate them, and the cost is recovered in the 1st week of every Month, so the remaining weeks feel like they are a free bonus. There are so many secrets to be found, and just one we have uncovered with you Mark, has offered a financial future that is worth more than a lifetime subscription with you. Yes, it was that good.

They say, “You cannot buy experience” but it is exactly what we have purchased and what a result!!

In Summary,

To anyone in the industry that is reading this. The association is an ongoing, evolving process to a clear end game, so we welcome Marks coaching and mentoring, and we look forward to a long and valued relationship with his support to achieve it in this lifetime, not some vague, invisible future.

My best suggestion is, that if you cannot take and apply his advice, don’t waste your time or his, but if you are ready to take your business and systems to next level, I strongly advise that you engage his services before he is no longer taking on clients.

Good Luck