The Engine Room - High Performance Automotive Business Coaching - Mark Selbst

High Performance Business Coaching

For the Auto Repair Shop Owner

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Traits of a Leader?

Formal education is not a requirement, it is not even common among the world’s top leader. Leaders don’t look back to see how many are following them. They aren’t concerned with popular opinion, consensus of the masses. Leaders are always looking to the future. They look for the gaps and the opportunities.

 

Traits of a Manager?

Managers have to make sure that people are following. Managers execute the vision and the direction that a business and his leadership sets. The Manager’s job is not to step forward brazenly; although they are there to make sure everyone is on the same page and working together as a team. A manager get things done efficiently and effectively via other people.

 

Below is a Checklist of Traits for Hiring or Promoting Managers:

 

– Empathy:

The ability to read, see into, and/or really understand people
(what makes them tick).

 

– Teacher:

Great Managers must have the ability to transfer knowledge and concepts.

 

– Communicator:

Great Managers know communication cannot take place without trust.
Great Managers clearly communicate roles, responsibilities, and expectations. If Great Managers have an issue or a problem with you or want to say something critical, they say it to your face, they don’t back bite to others.

 

– Firm and Just:

Great Managers by nature a friendly and respectful, but it is always clear that they aren’t our friend. Great managers do not mix in friendship, because there is a job to be done, and we must be held accountable if the job isn’t done to our standards.

 

– Modest:

Great managers never take credit for something a team member achieves and always takes full responsibility if a team member or the team does not succeed.

 

– Persuasive:

Great managers know how to get things going. They say things the whole team can relate to so that everyone knows how important it is to succeed.

 

– Awareness of Mission/Goal-Oriented:

There is no doubt in anyone’s mind what the goal is.

 

– Accountable/Responsible:

Great Managers embrace it themselves and holds their team accountable also.

 

– Vulnerable:

Great managers talk about fears and about the mistakes they have made in the past, and almost always start a sentence with, “I need your help.”

 

– Plainly Speaking:

Allow me to put this in as simple terms as possible. The talents of leader are vastly different than those of a manager. Attempting to get a manager to take on leadership roles or getting leaders to take on the roles of manager is like expecting a duck to fly like an eagle or an eagle to swim like a duck. It won’t happen they are wired differently and they two totally different critters.

 

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Take Care
Mark Selbst